Help Center

If you noticed a charge you don’t recognize, please note that all billing follows the Terms & Conditions accepted during sign-up. Our system only processes payments after a user actively subscribes and confirms the selected plan.

In many cases, unfamiliar charges occur when another member of your household — or someone with access to your device or email — completes the sign-up process and starts the trial. All subscriptions begin with a $1.00 trial, which automatically renews into your selected plan unless cancelled.

Please review the confirmation email sent at sign-up. It includes:

• Subscription plan details
• Trial period information
• Upcoming charge dates
• Cancellation instructions

If you still believe the subscription was unauthorized, our support team can help investigate further. Please reach out via email at help@sagabox.com.

For security reasons, we may request additional verification to confirm account ownership before discussing billing details.